India’s Jammu and Kashmir region witnessed the inauguration of J&K Bank’s JIA (J&K Bank Intelligent Assistant), which will help with client interaction. The AI-enabled Chatbot will help the Bank’s management give customers more individualised service.
Baldev Prakash, the Bank’s managing director and CEO, launched the service and its companion Whatsapp Banking Service. At the J&K Bank’s cooperative headquarters, the launch was attended by Sudhir Gupta, the Bank’s executive director, general managers, and other senior officers.
In his remarks to the audience, MD Parkash said that the launch was part of the Bank’s commitment to enhancing client experiences and improving customer journeys across all accessible channels for banking and finance.
It’s a minor but crucial initial step that will soon change the Bank’s digital services environment, ensuring convenience and security for our priceless customers.
“JIA will reply to all customer inquiries while staying accessible to our customers and the general public around the clock. It is additionally furnished with artificial intelligence (AI), natural language processing (NLP), predictive analytics, and intelligence technologies.
According to the sources, he continued, “JIA will also learn and evolve quickly as it collects and processes information to give their clients rising degrees of personalised services.
Cogno AI is what powers the JIA Bank Chatbot. The service will be offered, according to Bank officials, on the home page of the corporate website and through the Bank’s Whatsapp service. Send ‘Hello’ to 9906663937, the Bank’s designated business account number, the Bank said while outlining the process.
In addition, the Bank stated that its artificial intelligence service would direct website visitors as they explored the digital channels, cards, deposits, loans, rewards, insurance services available, and NRI services, and would also assist in locating nearby branches and ATMs of the Bank.