Read Here: Best business advisory quotes by Jeff Bezos
One of the only ways to get out of a tight box is to invent your way out.Â
We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
I believe you have to be willing to be misunderstood if you’re going to innovate.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.
What we need to do is always lean into the future; when the world changes around you and when it changes against you – what used to be a tail wind is now a head wind – you have to lean into that and figure out what to do because complaining isn’t a strategy.
If you’re competitor-focused, you have to wait until there is a competitor doing something. Being customer-focused allows you to be more pioneering.
I think frugality drives innovation, just like other constraints do. One of the only ways to get out of a tight box is to invent your way out.
If your customer base is aging with you, then eventually you are going to become obsolete or irrelevant. You need to be constantly figuring out who are your new customers and what are you doing to stay forever young.
A life of stasis would be population control, combined with energy rationing. That is the stasis world that you live in if you stay. And even with improvements in efficiency, you’ll still have to ration energy. That, to me, doesn’t sound like a very exciting civilization for our grandchildren’s grandchildren to live in.
The special ops guys and the firefighters around the world have this great phrase. They say, ‘Slow is smooth, and smooth is fast,’ and that is true. Everything I’ve accomplished in my life has been because of that attitude.
