Sofia, Bulgaria – “Vasil Levski” Sofia Airport has been honored with the prestigious title of “Best Airport in Europe with 5 to 15 million passengers” for 2024.
The recognition, awarded by Airports Council International (ACI) World in collaboration with Amadeus, underscores the airport’s commitment to exceptional passenger satisfaction and high-quality service.
The award is part of the Airport Service Quality (ASQ) program, the aviation industry’s leading benchmark for excellence, based on passenger surveys conducted across more than 400 airports in 110 countries.
The program gathered nearly 700,000 responses this year, with 181 awards presented to 95 airports globally.
Commitment to Excellence
“This award is a testament to our dedication to our passengers and our goal to provide exceptional service,” said Jesus Caballero, CEO of SOF Connect, the airport’s operator.
He emphasized that the recognition reflects the team’s continuous efforts to enhance the passenger experience, stating that SOF Connect has already made significant investments in modernizing airport infrastructure, digitizing services, and improving overall comfort.
Over the past few years, the airport has undergone substantial upgrades, including terminal enhancements, improved cleanliness, simplified navigation, and expedited security procedures.
These initiatives have contributed to an efficient and pleasant journey for millions of travelers passing through the facility annually.
A Prestigious Recognition
The ASQ Awards, organized by ACI World and Amadeus, are considered the most distinguished accolades in the aviation industry. They are determined solely by passenger feedback, making them a true reflection of customer satisfaction.
The awards ceremony is set to take place on September 10, 2025, at the ACI World Airport Experience Summit in Guangzhou, China.
The event will bring together industry leaders to discuss the future of airport services and innovative approaches to enhancing the passenger experience.
Sofia Airport’s latest achievement reinforces its standing as a key aviation hub in the region, further establishing its reputation for innovation, convenience, and top-tier service quality.
With this recognition, SOF Connect remains committed to maintaining high standards and continuously improving its offerings to ensure a seamless travel experience for all passengers.
This article was created using automation technology and was thoroughly edited and fact-checked by one of our editorial staff members