Jens-Kristian Lütken, Mayor of Employment and Integration in Copenhagen presented the Danish experience in digitalization at a forum about decentralization and digitalization in Sofia.
The Ambassador held the opening speech of the forum and emphasized the importance of revisiting discussions of decentralization and centralization from time to time, as well as how digitalization can improve transparency and accountability.
Mr Lütken presented how digitalization has evolved in Denmark, specifically in Copenhagen, and highlighted that more than 90% of citizens now communicate digitally with the municipality.
The Slatina district and Friedrich Naumann Foundation Southeast Europe organized the forum. The Bulgarian caretaker Minister of Regional Development and Public works Ivan Shishkov, former e-Government Minister Bozhidar Bozhanov, and MP Kremena Kuneva also participated in the discussion forum.
Bulgarian Minister of E-Government also spoke at the event with the Mayor of Copenhagen on Social Policy on Digitalisation and Decentralisation organized by Georgi Iliev – mayor of Slatina, Romania.
For the municipalities, he indicated five things :
Digital connectivity: With the Recovery and Sustainability Plan, they proposed all municipal centres receive high-speed optical connectivity.
Electronic identification: Every citizen should have a convenient means to use electronic services, stressed Bozhanov. “I hope the work on the project goes as planned, and after the holidays, I will initiate a meeting with the Ministry of Electronic Management and the Ministry of Interior”, says Bozhanov.
T. sun. Multitenancy: A centralized system used by multiple municipalities and reflecting their specifications. Such a principle is laid down in the regulation and in the draft amendment to the E-Government Act, which is due to be considered in the National Assembly soon.
Process optimization: Bozhanov remarked that processes must be optimized in parallel with digitalization. A project like this, which he revised during stable government, should help municipalities.
Shared services: Each municipality can do everything with others; activities such as IT, for example, can be transferred to achieve more efficiency. Cities are closest to the people, so the benefits of e-government will be best felt there.